REFUND POLICY

CANCELLATION AND REFUND

IF YOU WSIH TO RETURN YOUR PRODUCT YOU'D HAVE TO SHIP IT TO US WITHIN 7 DAYS OF RECEIVING YOUR ORDER AND BEAR THE SHIPPING CHARGES. 

PLEASE NOTE THE PIECE MUST BE UNUSED, UNWASHED AND FREE OF ANY ODOR. ONCE WE RECEIEVE YOUR RETURN PARCEL, THE PIECE IS PUT THROUGH A QUALITY CHECK. 

RETURN AND EXCHANGE PROCEDURE
INITIATING AN EXCHANGE:

TO INITIATE AN EXCHANGE, CONTACT OUR CUSTOMER SERVICE TEAM WITH YOUR ORDER ID, SIZE PURCHASED AND SIZE EXCHANGE REQUESTED AT SUPPORT@WHYTESTORE.COM WITHIN 7 DAYS OF RECEIVING THE ITEM. WE WILL WRITE BACK TO YOU WITHIN 24 HOURS.



QUALITY CHECK:

ALL EXCHANGES WILL UNDERGO A QUALITY CHECK BY OUR TEAM. WE RESERVE THE RIGHT TO DECLINE AN EXCHANGE IF:

THE PRODUCT/S ARE RETURNED AFTER USE.
THE PRODUCTS ARE DAMAGED.

SHIPPING THE EXCHANGE:

IF THE EXCHANGE IS CONFIRMED, THE CUSTOMER IS RESPONSIBLE FOR SHIPPING THE PRODUCT BACK TO WHYTE LONDON. PLEASE PROVIDE THE TRACKING ID TO SUPPORT@WHYTESTORE.COM IN THE SAME EMAIL THREAD.



PROCESSING TIME:

ONCE WE RECEIVE THE RETURNED ITEM, WE WILL PROCESS THE EXCHANGE WITHIN 5-7 BUSINESS DAYS.



DEFECTIVE PRODUCTS:

IF YOU RECEIVE A DEFECTIVE PRODUCT, SHARE ORDER DETAILS AND IMAGES AT SUPPORT@WHYTESTORE.COM, AND WE WILL RESPOND WITHIN 24 HOURS.



EXCHANGE LIMITATIONS:

EXCHANGES ARE ALLOWED FOR THE SAME PRODUCT FOR SIZE ONLY ONCE.
EXCHANGES ARE SUBJECT TO AVAILABILITY. IF THE DESIRED SIZE IS NOT IN STOCK, WE WILL ISSUE A STORE CREDIT.

STORE CREDIT:

IN CASE OF A RETURN, THE AMOUNT WILL BE CREDITED BACK TO THE CUSTOMER IN THE FORM OF STORE CREDIT THAT CAN BE USED FOR YOUR NEXT PURCHASE ONLINE. YOU WILL RECEIVE A UNIQUE CODE ON YOUR REGISTERED EMAIL ADDRESS.



STORE CREDIT VALIDITY:

THE STORE CREDIT IS VALID FOR SIX MONTHS FROM THE DATE OF ISSUE.



WE HOPE THIS POLICY ENSURES A CONFIDENT SHOPPING EXPERIENCE AT WHYTE LONDON. IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE FEEL FREE TO REACH OUT TO OUR CUSTOMER SUPPORT TEAM FOR ASSISTANCE.